Information regarding 10DLC requirements and registration process.
What is 10DLC and A2P messaging?
10-digit long code, or 10DLC, is the standard format for phone numbers in the United States. Your business phone number follows the 10DLC format (for example, 801-555-5555). A2P stands for application-to-person texting. If you send text messages from your practice to patients using a solution like Patient Engage, Demandforce, Lighthouse, Sesame Communications, QuickBill Premium, or Dentrix Ascend, you are using application-to-person texting with a 10DLC phone number. To reduce texting spam, carriers have adopted a registration requirement for businesses that use 10DLC phone numbers to send texts.
If you do not register your 10DLC number, you will no longer be able to send text messages to your patients.
Am I affected by 10DLC?
If you send text messages from your business to your patients, yes, you are affected.
Do the registration requirements apply in Canada?
US mobile carriers require the new registration. If your practice sends texts to patients with US mobile numbers, you will need to register.
How can Henry Schein One help me?
Henry Schein One can help you complete the required 10DLC registration process if you use any of these patient communication tools:
- Patient Engage
- Demandforce
- Lighthouse
- Sesame Communications
- QuickBill Premium
What’s the deadline to register?
You should complete your registration as soon as possible. Mobile carriers will begin blocking texts from unregistered 10DLC numbers on July 5, 2023. Registration verification can take several weeks, and if your registration has not been verified by July 5 your messages may be gradually blocked by the carriers. All texts from unregistered numbers will be blocked on August 31, 2023.
Is there a fee to register?
Yes. The mobile carriers will charge you a small fee to register. Based on the information available to us, we believe most dental practices will pay $19 to register. Larger organizations with a higher volume of texting may pay a higher registration fee. This fee comes from the mobile carrier industry. It will appear in your Henry Schein One bill.
Is there a penalty if I wait to register?
Yes. To encourage registration, mobile carriers are raising rates for unregistered phone numbers. You’ll begin seeing these carrier rate increases in your Henry Schein One bill soon. You’ll continue seeing them until you register.
What do I need to do?
To register, you must provide your legal business information. This information includes:
- Company contact details: Contact information for a practice representative.
- EIN # (US) / CRA # (Canada): The EIN is the IRS employer identification number (also known as a Tax ID number) for US practices. The CRA (also known as the Business Number) is the 9-digit number assigned to Canadian businesses for tax-related purposes.
- Legal Business Name: This must match the name on your tax filing paperwork EXACTLY.
- Business Entity Type: Indicate the type of business you operate. You will be able to select from a list.
- Company Type: Indicate whether you are a public, private, or government company.
NEXT STEPS
To register your practice information for 10DLC and avoid text messaging shutdowns, find your patient communication solution below and follow the steps.
- Patient Engage: Open the Patient Engage dashboard. In the navigation menu, click Settings | Business Information, enter the required information, and click Save.
- Demandforce: Open the Demandforce dashboard. In the navigation menu, click Settings | Business Information, enter the required information, and click Save.
- Lighthouse (first attempt): Go to https://info.lh360.com/ein, enter the required information, and click Submit.
- Lighthouse (resubmission): Go to https://info.lh360.com/ein_resubmit, enter the information, and click Submit.
- Sesame Communications: Go to https://www.sesamehelp.com/text-registration, enter the information, and click Submit.
- QuickBill Premium: Go to https://info.henryscheinone.com/sms-ein, enter the information, and click Submit.