Troubleshoot your device

My wireless device can’t connect to my Wi-Fi network

If your device can’t connect to your Wi-Fi, try the following:

• Check that Wi-Fi on your device is switched on.

• • Laptops and computers: look for a Wi-Fi switch on your screen or on the keyboard.
  • Other wireless devices: go to the settings to turn on Wi-Fi.

• Check that your modem is set up correctly and that the lights are on and green or blue. To learn how, visit our Modem and Wi-Fi support page, select your modem and look for the step-by-step tutorial under “Modem setup”.
• Restart your device.
• Disconnect your device from the Wi-Fi network and reconnect it. To find your Wi-Fi network’s name and password, visit our Modem and Wi-Fi support page, select your modem and look for the step-by-step tutorial under “Wi-Fi”. Use these credentials when connecting to your Wi-Fi.
• Remove or turn off devices that may interfere with the Wi-Fi signal (e.g. baby monitors, microwaves) or move closer to your modem.
• Restart your modem. To learn how, visit our Modem and Wi-Fi support page, select your modem and look for the step-by-step tutorial under ‘Modem setup’.