Assign Case from Queue

Description 

Moving case from open or assigned queues to work or you need to reassign a case to another queue to work. 

Step 1: 

Under the action column, select the check box next to the case that needs to be assigned or pulled into your queue. 

Step 2: 

Click Change Owner. 

Step 3: 

Case can be assigned to yourself, another person or queue. Select where you wish to reassign in the search bar. To assign to yourself, type your name under Search Users.. 

• Users: Individuals. Type name in the box and OneForce will start populating a list based on your input. 
• Queue: If the case needs to be routed to another team. 

Note: If you assigned the case to yourself, the case will now be in My Cases (Open).