Case Hierarchy

Shows disposition hierarchy including Priority, Date/Time Opened, Status, and Owner name. 

• Priority: Normal, High or Critical 
• Status: Active or Completed 
• Parent Disposition Case: Holds all selected dispositions initiated from one communication. 
• Disposition Case (Child Case): Each selected disposition creates a child case. Can be "one and done" or routed to another team. 
• Call Back Case (Grandchild Case): If disposition requires call back, this will automatically be created.