Manage Your Cases

Description 

Refer to the steps below on how to search manage your assigned cases. 

Step 1: 

From Menu drop-down, click Cases. 

Step 2: 

Click My Cases from drop-down. 
Filter your cases by selecting Status. This will bring the most Active cases to the top of the list. 

Step 3: 

List will include: 

• Call Back Cases 
• Cases assigned by my supervisor/manager 
• Cases accepted/assigned from a team queue 

In Case Number column, click blue case number to open the case to the right. 

Step 4: 

All comments pertaining to the Parent case will display. Click "View Hierarchy" to review all cases in the Parent case.