Bot Builder

Makes it a snap for anyone to build a bot

NICE CXone Bot Builder takes the cost and complexity out of adopting digital self-service with an easier way to create omnichannel conversational AI bots that understand context, find answers, and deliver the best possible automated experience. Rapidly build, test, and maintain conversational AI bots for faster self-service and better CX on digital and social channels— no coding required. As part of CXone, Bot Builder ensures a continuous contact flow, including seamless full-context elevation from bot to agent (so customers never start over).
Bot Builder natively integrates across the CXone platform—knowledge management, self-service, routing, reporting, tenant/user management, and more—providing a one-of-a-kind unified experience for your customer service operation