IT Maintenance and Warranty Services

Experienced technicians and unparalleled support

Your IT equipment plays a critical role in your business’s strategy, so careful thought must be given to its lifecycle support. We’ll work with you to repair and replace faltering technology securely and responsibly.

Our warranty service programs guarantee you’ll be protected from unexpected, costly repairs when standard manufacturer warranties expire or don’t offer enough coverage.

How we help minimize downtime with IT maintenance services.

Faulty or failing equipment affects productivity and your business’s bottom line. We bring systems repair expertise, including:

• Hot swap/spare: Replace your technology quickly with identical equipment, so impacted teams can get back to work with minimal disruption.
• Service Tracking and Reporting System (STARS): STARS provides an up-to-date inventory of available tools and dispatches rapid replacements to keep your business running.
• National repair center: Located near Chicago, our ISO 9001:2015-certified lab is staffed by expert technicians who repair the hardware you depend on.
• Asset disposal: We’ll wipe your data according to rigorous standards and compliance mandates, and we offer environmentally friendly, EPA-compliant disposal.

Remote technical support

OneCall™ support is a single source of expert resources to assist with multiple manufacturers and extended warranty coverage. Our certified support staff is available to help you solve technology issues — from business-critical disruptions to end-user support tickets. OneCall includes:

• Multivendor help
• 24/7 U.S.-based support
• Streamlined support with no triage
• Dedicated escalation channels

Continued coverage with extended warranties

Extended warranties prolong product coverage when the standard manufacturer warranty expires. Prevent expensive repairs and downtime that can occur after your initial warranty ends with support from us. We consolidate and manage your plan, delivering:

• A single source of coverage that covers everything
• Automatic registration
• A dedicated warranty team
• Financing and leasing options

Uptime Assurance

Through our Uptime Assurance program, we’ll serve as a single source to manage your entire IT environment, complete with maintenance services for your daily infrastructure operations. You’ll get a level of coverage that’s right for your needs with a customizable service level agreement. This program includes warranty management, repair, support and replacement services for:

• Hardware — from the desktop to the data center
• New and legacy technology
• On-site and remote services

Renewals and Warranty Manager platform

Keeping track of your maintenance contracts so they never expire ensures your technology is always covered. Our Renewals and Warranty Manager platform improves visibility with extensive features to save your business time, money and management headaches.

The platform can help you streamline the renewals process, reduce costs and get enterprise-wide visibility into your assets and maintenance contracts. Through the management tool, you can:

• Get daily updates on built-in analytics.
• Store warranty information for any vendor.
• Add custom labels to specific devices.