How do I transfer to an eSIM?
Getting Started
- Make sure your phone is compatible with eSIM, with fully up-to-date software. You’ll find information about eSIM compatibility in our Device Compatibility Tool.
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Use a desktop or other secondary device to log in to MyAccount rather than your phone.
eSIM Set Up in MyAccount
Take the following steps once logged into MyAccount:
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Select the correct phone number from the available options in My Phone Number dropdown
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Navigate to the Plan & Device section.
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Click Manage SIM/eSIM.
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Select between a Physical SIM or eSIM.
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Enter the IMEI of your eSIM device and click Check Compatibility.
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Accept the transfer of service to your new eSIM, by accepting your current SIM will become inactive. Click Confirm & Change SIM to proceed.
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Scan the QR Code - the steps to scan the QR code will vary based on the device you are using. You will also need an internet connection on your eSIM compatible device to complete this step.
Important: You’ll need to follow the same steps above if you are moving from one eSIM device to a new eSIM device
Setup via QR Code by Device Type
iPhone
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From the Home screen, tap Settings
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Tap Cellular
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Tap Add Cellular Plan
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Scan the QR Code
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Tap Add Cellular Plan
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Tap Continue
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Select your preferred line and tap Continue
Important: We do not currently support eSIM Quick Transfer on iPhone.
Android
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Open Settings
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Tap Network & Internet
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Tap Mobile Network
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Tap + Add more
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Tap Download a SIM instead
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Tap Next
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Scan the QR Code
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Tap Activate
Samsung
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Open Settings
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Tap Connections
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Tap SIM Card Manage
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Tap Add Mobile Plan
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Tap Scan Carrier QR Code
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Scan the QR code
Disclaimer: Your QR code is valid for one phone only and cannot be reused on additional phones. We are not responsible for lost or stolen eSIM QR codes. Please keep a copy for your records. If you require a new eSIM or an additional printed QR code, charges may apply. eSIM is only supported on compatible phones that have been certified with us and our manufacturer partners. eSIM QR codes may activate on unsupported phones.