Data Backed Decisions
Make data-backed decisions
Create a data-driven culture that fosters better decision making at all levels to improve employee productivity, customer satisfaction, and other strategic business goals with our cloud contact center analytics solution.
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Contact center analytics Turn insights into results with data that’s relevant, easy to consume, and actionable—all thanks to the consolidated reporting and analytics from NICE CXone Customer Analytics. |
Interaction Analytics Analyze every interaction to understand operational trends and agent performance. Then, uncover what drives business outcomes to continually improve performance. |
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Reporting Get deep operational insights with CXone reporting and dashboards. Over 90 pre-built reports and 200+ KPIs cover what you need to run your business. |
Customer Surveys Unlock detailed customer insights to identify opportunities to improve. Get better results, faster with best practices solutions built in. |
Improve contact resolutions
Quickly discover and resolve customer questions and concerns.