What is Samsung's Return Policy?

For orders placed on Samsung.com or the Shop App that were not picked up at a store, you have 15 days to request a return (30 days for POWERBots and Vacuums). Once requested, you’ll have an additional 15 days to print and mail your Return Shipping label.

• If you’re returning a phone, tablet, or PC – Removing your personal accounts and factory-resetting the device will help ensure speedy processing of your return.
• If your order came with promotional products, all items must be returned for a full refund. Any missing promotional items will have their value deducted from the final refunded amount.
• If your order had a Trade-in on it, the Trade-in will be cancelled once the return is successfully processed. We are unable to send back any successfully processed trade-in devices, so please make sure you don’t send your trade-in device until after you’ve decided to keep your new device!