Contact Search

Note: Group Retiree (RET) will use Certificate Search instead of contact search - refer to Group Retiree (RET) Line of Business Specific section 
 
Description: Follow the steps below to complete a contact search and refine search results. 

Step 1: 

Click the “Search OneForce” box to search for a contact ( or employee). 

Step 2: 

You can add multiple demographics when searching. Example: Last name + Zip Code (Jones 23456) or Last Name + Last 4 SSN (Jones 4444) 

Ways to Search in OneForce: 

• Individual name 
• Email address 
• Phone number 
• Last 4 SSN 
• Address (State or Zip Code) 
• Certificate Number, if applicable 
• Audit ID, if applicable 

Partial Information Searches: 

• Wildcard Asterisk * Save time by not typing in the complete word (Mississi*) 
• Question mark for partial number (???5551212) 
• AND, OR, NOT – must be capitalized (Jones AND 10025 AND NOT Bob) 

Once the record is found, click the contact name to pull up the record. 

Step 3: 

If you are unable to locate the participant you may also refine your results from the left column. 

• Search Results will show all the categories for the searched item 
• Refine By will provide additional filters and search criteria