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CXone Expert Clone Site 087

Highlight Panel

The highlight panel will display state specific BC licensing information and house links to various systems. The highlight panel will also display the Client Name, 800 number, last activity and date of birth. 

Licensed Field: 

  • Green Dot = Licensed 
  • Yellow Dot = Not Licensed 
    Screen Shot 2022-02-23 at 8.58.48 AM.png

System Links

System links may apply to specific lines of businesses. Refer to the breakdown below: 

  • MM365/MM365+ Buttons within Red box: Hyperlinks to the enrollment platform. MM365+ (MM365+ Platform), MM365 (Benefit Focus) 

  • MM365 Retiree Buttons within Green box: Hyperlinks to MM365R for participant information and DocView for inbound mailed/faxed/emailed documents. 
  • EB Buttons within Blue box: View Claims is available within OneForce. AutoBene will open up the customer in AutoBene as long as customer is set up correctly in both systems. If they are not, the "Log-In" screen for AutoBene will populate. 
  • Group Retiree within Orange Box: View Claims is available within OneForce and opens screen with Abacas Claims. Can click View Abacas Details to expand claim details 
  • Buttons within Yellow box: Used by All lines of business. The MoSo button will open up the MoSo Search Page for the specific participants Client Profile
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